Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elaina.renee@onelightcandlecompany.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at elaina.renee@onelightcandlecompany.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep in mind when ordering, we use coconut apricot wax with is much softer than other waxes and will melt if it is left in the heat or in direct sunlight. Your product will melt and it will be the customers responsibility once notification is received that item has been delivered. It is the customers responsibility to ensure they have a safe, cool place for deliveries, or ensure someone can be at delivery location to take the package inside. Heat damages, theft, etc. once package has been delivered is solely the responsibility of the customer. If the glass is broken, or concrete is broken, please email: elaina.renee@onelightcandlecompany.com along with explanation and photos.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at elaina.renee@onelightcandlecompany.com.

We don't normally accept returns or provide refunds, however, we do understand there may be a special circumstance or situations that may arise. We ask that you email us detailing the issue, provide documents like video, photo, etc. and we will notify you and advise if we are able to assist you or not. Candles are consumable products and can only be returned if it's been unopened and unused. We will not accept returns or provide refunds simply because you do not like the scent. Refunds will not be given if item is stolen once we receive notification it has been delivered. We will not issue any refunds if your item has melted due to sitting outside or in direct sunlight after its been delivered. It is the customers responsibility to ensure there is a safe, dry, cool place for deliveries, or arrange to have someone at delivery location to bring package indoors. If the vessel is broken and outer box is damaged please email explanation, photos, etc to: elaina.renee@onelightcandlecompany.com.

Our products are made with coconut wax and apricot wax blended together, nothing else is in the wax except for our fragrances. Our fragrances are made from essential oils and raw aroma molecules. The raw ingredients we choose are done so with sensitivities in mind. We try to make sure that our products are suitable for everyone, however, it is not possible since the extent of allergy severity is vast. Customers should read through descriptions and reach out to us with any concerns or questions regarding sensitivities, or special orders. We can do special gifts for a special someone, like gender reveals, weddings,  birthdays, anniversaries, etc. Just drop us an email with your request and we will do our best to accommodate.

Candle Safety/Care: 

Never leave lit candles unattended, never burn a candle longer than 3 hours at one time, Never place a lit candle near fabrics or drapes or in an area with a draft. Keep lit candles out of reach of children and pets.